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Job Details

Trust amp Safety Manager

Company name
Outdoorsy

Location
Austin, TX

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Profile

Outdoorsy is the worlds fastest growing shared economy marketplace for RV, CamperVan, and Travel Trailer rentals. We are looking for support experts who are passionate about providing the users on our platform with the best customer experience in the world.

Trust & Safety is a key element of the Outdoorsy platform and the Manager of Trust & Safety is responsible for developing and executing on Trust & Safety initiatives for both Owners and Renters. You will lead the team that ensures that listings on Outdoorsy are high quality, compliant, and desirable. You will collaborate cross functionally to develop policies, detection strategies and operations that enforce our values as a marketplace. You will directly impact the quality of the Outdoorsy platform and help ensure an outstanding experience for Owners and Renters alike.

RESPONSIBILITIES

* Manage trust and safety matters, such as fraud, chargebacks, abuse, content policy, and account security, for both sides of the marketplace; report on the business impact of these initiatives with clear metrics

* Work cross-functionally with multiple departments (operations, engineering, design, data science) to develop and implement product changes that will ensure the continued trust and safety on the platform including mitigation of losses and fraud

* Handle and/or oversee the handling of certain escalated marketplace issues

* Develop and refine communications regarding marketplace trust and safety matters

* Work closely with in-house and outside legal counsel on legal related matters

* Keep a pulse on trust and safety related best practices amongst other marketplace platforms

* Manage, mentor and develop the Trust & Safety team

* Manage relationships with third-party vendors, negotiate pricing and contract terms and implementation of third-party technology

* Utilize customer first mindset to implement innovative experiences relating to trust and safety and move the industry forward

Requirements

* 3-5 years trust & safety, compliance and/or marketplace monitoring experience, including development and enforcement of policies and procedures

* Proven experience managing and leading teams from strategy to execution

* Critical thinking and problem solving skills necessary to analyze data, regulatory requirements, product limitations, and the effectiveness of proposed resolutions

* Collaborative team player with an ability to work independently and exercise sound judgment

* Ability to prioritize and multitask; flexibility and adaptability in the workplace

* Demonstrated passion for the work and excitement to jump in

* Ability to maintain a high level of confidentiality and high EQ

* Experience working with a range of teams in a fast-paced environment

* Experienced in excel, powerpoint, etc

Benefits

* Opportunity to be part of a fun, exciting, and fast-growing company

* Generous PTO offering

* Competitive salary

* Excellent health benefits

* Quarterly Outdoorsy travel allowance

Job Type

Permanent

Job ID

19459353

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Company info

Outdoorsy

Company Profile

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