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Baltimore, MD

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Description Come Do Your Best Work Here! Caesars Entertainment Corporation is the world's largest casino entertainment company. Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents. The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.u00a0 Since 1951, the legendary Horseshoe Casino has been all about the gambler. We know how to make our guests feel like big fish. Our service is secondary to none, our casinos are damn nice and our amenities keep our guests wanting more. We have a confidence that comes from working for the number one casino brand in every market in which we operate. Horseshoe Casino Baltimore on Russell Street inBaltimoreu2019s south side opened in August 2014. Horseshoe Baltimore was designedto maximize connectivity with existing hospitality operators, neighboringprofessional sports venues M&T Bank Stadium and Camden Yards, and thecityu2019s famed Inner Harbor.u00a0With nearly 122,000 square feet of non-stopgaming action, the casino features video lottery terminals (VLTs), table games,and a World Series of Poker room. Guy Fieriu2019s Baltimore Kitchen and Bar, GordonRamsay Steakhouse and Giada De Laurentiis, and a u201cBaltimore Marketplaceu201dfeaturing authentic Charm City food outlets round out the food offerings. Horseshoe Baltimore also features nightlife at 14forty, Horseshoeu2019s center barfeaturing 24/7 entertainment, not to mention bars such as Bu2019More Beers, whichhighlights some of Baltimoreu2019s famed brewers. Description: Cleans ash urns. Vacuums carpet areas.u00a0 Dusts furniture and equipment. Polishesu00a0furniture and bright areas. Familiarizes self with the proper use of all cleaning equipment and chemicals. Cleans offices; Kitchens, cleans restrooms. Cleans brass, glass, mirrors, counters, millwork, baseboards, doors, smoking patios, elevators etc. Mops hard floors utilizing mops and buckets. A security escort is required should these persons perform these functions in a restricted casino area. Position is located in a cigaretteu2011smoke environment.u00a0 Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors.u00a0 Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Caesaru2019s and always projects Caesaru2019s in a positive light to guests. Qualifications Must be able to work the following shifts: (3 PM-11 PM) or (9 PM-5:30 AM)u00a0.u00a0 Physically strong.u00a0 Experience preferred but not required.u00a0 Will abide by all the Maryland Lottery Regulations. Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.u00a0 Must be able to obtain and maintain the appropriate license through the Maryland Lottery Gaming Commission. D isclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). As part ofu00a0Caesars Entertainmentu2019s employment process, finalist candidates will be required to complete a background check, prior to an offer being extended. These background checks include: Prior Employment Verification Education Verification Social Security Trace Criminal Background Check Drug Screen Motor Vehicles Records (where required for position) Employee Status :Regular Overtime Status :Non-exempt

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