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Job Details

Helpdesk Manager in Chantilly VA

Chantilly, VA

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Helpdesk Manager
Req #:
Chantilly, VA US
Job Category:
Information Technology
Security Clearance:
Favorable SSBI
Clearance Status:
Must be Obtainable
Job Description
- Management of a helpdesk staff, schedules and workload
- Responsible for setting priorities
- Resolving conflict
- Responsible for IMSD Help Desk on a day to day basis
- Works to improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics
- Monitoring and analyzing results, and implementing changes
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Implement quality processes, procedures, and expected project deliverables for staff
- Other duties may be assigned
- Responsible for aiding in own self-development by being available and receptive to all training made available by the company
- Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output
- Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers.  Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources.  Will immediately correct any unsafe conditions as the best of own ability
- 3 years of relevant IT Support experience
- Ability to interface with customers, peers, and seniors
- Effective writing and organizational skills
- Develop entry-level employees to effectively support customers in remote locations
- Proficient in Microsoft Office (Word, Excel, Powerpoint) and experience with helpdesk ticketing systems
Current favorable SSBI is required for position
 Ability to pass a mandatory Pre-Employment drug test.
Job Location
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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